Refund policy

Fritz Refund, Return, and Exchange Policy

At Fritz, we value your business and strive to make your shopping experience smooth and enjoyable. Please review our policy below for details on returns, exchanges, and store credits:

Final Sale on Most Purchases

All purchases with Fritz are final. However, if you need a size exchange or would like to receive store credit, you may do so within 14 days of receiving your item. Please note that the item must be in unused condition, with original packaging and proof of purchase.

Exchanges and Store Credit

• Size Exchanges: If you need a different size, contact Customer Support within 14 days of receiving your order. Exchanges are subject to availability.
• Store Credit: If you prefer, you can opt for store credit within the 14-day window instead of a size exchange.

No Refunds

We do not offer refunds unless there is a confirmed manufacturing defect or fulfillment error on our part.

Responsibility for Shipping Details

Customers are responsible for providing accurate shipping information. Fritz is not liable for orders shipped to incorrect addresses entered at checkout.

Defective or Incorrect Items

If you receive a defective product or the wrong item, contact us within 7 days of receiving your package. We will guide you through the return process. If the issue is confirmed, we will either replace the item or issue a store credit, at our discretion.

Shipping Costs for Exchanges and Returns

Customers are responsible for shipping costs related to returning items, except in cases of confirmed defects or errors by Fritz. We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items.

Policy Modifications

Fritz reserves the right to modify this policy at any time without prior notice. Please refer to our website or contact Customer Support for the latest version.

By purchasing from Fritz, you agree to these terms. "ALL SALES FINAL" is noted on product pages for full transparency.